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Vtiger CRM
Vtiger is a proven open-source CRM system that supports the entire customer lifecycle from marketing and sales through to support.
Core Concept
All-in-one CRM: offers a broad range of features (lead management, quotes, invoices, project tracking) in an integrated PHP application.
Assessment
- Use case: SMEs that need a central customer record and want to digitalise existing processes.
- Advantage: Very comprehensive feature set even in the open-source version, easy to host (LAMP stack).
- Limitation: The codebase has grown organically and is less modular and modern than newer specialised solutions.