Sovereign CRM / ERP Evaluation

A CRM or ERP system change is a high-risk project. The selection process is guided neutrally, with focus on digital sovereignty, data ownership, and fair cost structures — open-source alternatives (such as Odoo, ERPNext, or Mautic) actively included.

Focus Areas

Business-Process Mapping Real processes are captured instead of wish lists written. Commodity is separated from value-adding core features.

Technological Due Diligence APIs, data formats, and portability are audited — whether the system can be self-hosted or migrated to another provider in an emergency.

TCO Comparison (True Cost of Ownership) Licensing models, per-seat fees, and integration costs are compared across 5–10 years.

Key Data

  • Duration: 2–4 weeks (phased model).
  • Deliverable: Evaluated shortlist with PoC recommendation and strategic architecture paper.
  • Target Group: SMEs, NGOs, and associations (20–200 employees).

Methods

The methods behind this are documented in the Neuland Handbook: