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ITIL vs. SRE
Classic ITIL (focus on processes and compliance) meets modern SRE (focus on automation and error budgets). We use the best of both worlds for stable IT operations.
Core Concept
While ITIL defines what must be done (incident, change, and problem management), SRE uses software engineering methods to automate these tasks and manage reliability through error budgets.
Application
- SLA/SLO/SLI: Measurable reliability from the user's perspective rather than pure server uptime.
- Toil Reduction: Active reduction of manual, repetitive tasks through automation.
- Risk Management: Acceptance of calculated risk to increase the pace of innovation.