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Chatwoot
Chatwoot is an open-source customer communication platform that consolidates live chat, email, WhatsApp, and social media into a single central dashboard.
Core concept
Centralisation of multi-channel support whilst preserving data sovereignty. Chatwoot can be self-hosted with ease on in-house infrastructure.
Assessment
- Use case: Support teams that need an integrated view of customer enquiries without relying on US cloud services.
- Advantage: Modern UI, solid API for integrations, and native chatbot support.
- Limitation: The self-hosted version requires technical expertise for stable operation (Ruby on Rails stack).
Related topics
- Privacy and Anonymity, the privacy context for Chatwoot.
- Rocket.Chat, the comparison tool for Chatwoot.
- Digital Sovereignty, the control and ownership context for Chatwoot.
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